Returns & Shipping
We hope you will love your Storewalla purchase, however if there is a problem we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, you will have to return the item at your own expense, we will give you return address information. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.We would be very happy to help you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like the eco friendly range, special orders and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, we include the delivery charge in our prices, you will be refunded the total amount minus the delivery charge. Items sent back which are lost in-transit will not be processed as returns. Shipping, important duties and taxes incurred with returns are your responsibility. Please note we will not reimburse the cost to return the item to us. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Storewalla offer free shipping on all UK orders. Most orders will be shipped on the next working day, by second class. Please drop us an email if you need a quote for shipping outside of the UK we will be more than happy to help.
For international shipping, the customer is responsible for all taxes and any other associated taxes.
Express UK Delivery (Royal Mail Special Delivery) - £8.00 (1-2 working days)